Covid-19

The Green Hills Public Library District conducts its operation with the highest regard for the health and safety of its employees and the public.  We have been continuing to monitor updates regarding COVID-19, also known as coronavirus, from various public health authorities including Centers for Disease Control and Prevention, Illinois Department of Public Health, and Cook County Department of Public Health.

Library Reopening Plan

We will be reopening our services in phases, outlined below.

Phase One: June 1-14

The Library building remains closed to the public, but staff are onsite to offer virtual and phone services during all normal operational hours.  Home delivery of materials to patrons will begin within a week of staff returning to work onsite.  The book drop on the exterior of the building will be reopened so that patrons can start returning materials.  All returned materials will be quarantined in accordance with guidelines issued by relevant authorities.

Available Services

  • Phone Lines: Our phone lines are open during all operational hours and staff are available to answer questions.
  • 24/7 Library: Our 24/7 Library includes ebooks, audiobooks, movies, music, homework help, research databases, and more.
  • Return of Materials: Materials can be returned to the outdoor book drop on 103rd Street.
  • Reference and Readers Advisory: Reference and readers advisory inquiries are available by phone or email during all operational hours.
  • Library Cards: Instant Digital Library cards can be issued immediately online.

Phase Two: June 15 until further notice

The Library will open to the public with limited hours and services.  Face masks will be required upon entry into the building.  Quarantine of returned materials and virtual/phone services will continue.  In order to safely maintain workflow, we will open one hour later and close one hour earlier than normal operating hours.  This will provide staff with the ability to safely complete tasks on the public service floor, such as shelving.  Services that allow for safety of community members and staff will be available or limited.  Services that do not allow for safe physical distancing will be temporarily suspended.

Public Hours of Operation: 
Monday-Friday: 10am-8pm
Saturday: 11am-4pm
Sunday: 1-3pm

Virtual/phone service will be available one hour before we open to the public and one hour after we close to the public.

Key Information You Need to Know Before You Visit the Library

  • Extra precautions will be taken to ensure the safety of patrons and staff. Safety protocols will be followed which includes requiring face masks, enforcing physical distancing, regularly disinfecting frequently touched surfaces.
  • All community members must wear a face mask inside the building. Patrons can also expect other safety protocols, such as physical distancing markers and regular disinfection of frequently touched surfaces.
  • We are encouraging short stays in the Library to enforce physical distancing.
  • Services that allow for safety of patrons and staff will be available or limited. Services that do not allow for safety of all will be temporarily suspended.
  • Available services include material returns, browsing and checkouts, Library card registration, Doorside Delivery, and all of the Library’s online offerings.
  • Limited services include:
    • Self-serve equipment (i.e. computers, scan/fax/copy). Staff assistance is unavailable.
    • Computers will be limited to enforce physical distancing. Computer sessions will be limited to 30 minutes to accommodate the needs of our community.
    • Account payments are limited to credit cards.
    • Reference and Readers Advisory Assistance is provided by email or phone.
  • Suspended services include seating/tables, newspapers, programming and outreach, Study and Discussion rooms, Meeting Room reservations, laptop checkout, iPads, Youth Services Play Area, Screened Porch Room, The Hangout, Quiet Reading Room, Notary service, in-Library use item checkout, and volunteer program.

This phase will remain in effect until it is safe to reintroduce limited or suspended services.  In general, this phase provides access to the building, materials, and limited services.

Item Fine & Fee Forgiveness Program

In light of the economic hardship that community members may be facing, we are offering a limited forgiveness program to alleviate fines or fees that might prevent community members from taking advantage of the Library during this time.

Terms and Conditions:

  1. There is no guarantee of fine or fee forgiveness.
  2. Only GHPLD cardholders are eligible for fine or fee forgiveness.
  3. Fines and fees on materials belonging to libraries other than GHPLD are not eligible for forgiveness.
  4. Items eligible for Lost or Damaged fee forgiveness must have had their return window disrupted by the extended book drop closure, which was part of the Library’s pandemic response plan, including only items that were checked out before March 14, 2020 and were originally due between March 13, 2020 and June 1, 2020. Overdue fines can be from any period.
  5. This application must be received by August 14, 2020 to be considered for forgiveness.

Patrons must fill out an Application for Waiver of Fines/Fees and submit it to the Library by August 14, 2020.  This can be submitted via mail, email, or in-person at the Circulation Desk.

Other Questions & Answers

Why is it taking so long for returned items to be checked in? 
All returned items are being quarantined for a period of three days.  We will process these materials after this quarantine period.  Rest assured, no overdue fines will be assessed.

What is included in your 24/7 Library? 
Our 24/7 Library allows you to access materials and resources free of charge in the comfort of your own home.  Some of these resources include:

What if I don’t have a Library card? 
You can gain instant access to our online resources, including the links listed above, by signing up for an instant digital Library card online.

Can I request items from other libraries?
Delivery service between libraries is temporarily suspended.  Currently, patrons may only place holds on items from their home library.

What kind of program offerings are available? 
Although in-person programming has been suspended for the time being, the Library still plans to offer its highly anticipated annual Summer Reading Program which kicks off on Monday, June 15.  This year’s program will be tracked online, with additional activities of which patrons of all ages can participate.  This is an all-ages program, with prizes sponsored by the Friends of the Library.   For those who don’t want to participate online, staff will be available to help patrons register and log their reading over the phone.   With regard to other programming efforts, the Library is seeking virtual programming offerings, which may include craft kits to be completed at home.  Updates and information on upcoming programs will be shared on the Adult Services Page, Youth Services Page, and Library’s Facebook page.

Who can I contact if I have additional questions?
Please call us at 708-598-8446 or email ghpl@greenhillslibrary.org.

Additional Resources